Shipping Rates
We offer free shipping on all orders worldwide.
Order Dispatching
Orders are typically dispatched within 1-4 business days (Mon-Fri). Once your order is processed, you will receive a confirmation email.
Tracking
All orders include a tracking number, which will be sent in a separate email once the parcel has been shipped.
Delivery Time
Delivery time is usually between 5-14 days, delivery times vary depending on your location. While we strive to deliver your order in a timely manner, please understand that delivery delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. If you experience any delays with your order, please contact us, and we will assist you accordingly.
Delivery Address
Customers are responsible for ensuring the delivery address is accessible at the time of delivery. Any required entry information (such as gate codes, apartment buzzers, or security instructions) must be provided in the ‘Order notes’ field at checkout to avoid delivery delays or failed delivery attempts.
Customs Fees
All orders that are being processed and shipped are free of customs duties and taxes*.
*Please note that few countries might encounter delivered duty unpaid (DDU), depending on your country’s regulations, meaning that it’s the customer’s responsibility to pay for any of the destination country’s customs charges, duties, or taxes. These must all be paid in order for customs to release the shipment after it arrives.
Returns and Exchanges
For information about returns and exchanges, please refer to our Refund Policy.
Contact Us
If you have any further questions or need assistance, please don’t hesitate to contact our customer support team via the contact form or the email address provided on the contact page.